What consumers want most from a hotel in 2011

This article reveals us, which kind of services hoteliers should promote to their hosts in order to influence them in their booking decision’s.

Thanks to Orbitz.com’s data, we finally know the must have services and amenities in today market to attract customers. Here you go few examples:

-       Promotional offers and discounts: The clientele are seeking for good value for money. Best offers could also include free parking and airport shuttle.

-       Swimming pools: It’s one of the most important hotel amenities that impact a lot in the customers’ decisions.

-       The extras: It appears new services such as welcoming pets.

Nowadays is not only question about price, hoteliers need to propose basic and unusual services if they want to stay attractive. The clientele compare more and more the hotels and some time their decisions can be taken due to details.

The hotels could make a satisfaction survey from their customers in order to gather their needs. By doing this, they will be familiar with the clients’ expectations and their frequenting could be effected in a positive way.